CATASTROPHIC FAILURES IN EVERY WAY POSSIBLE -

We were contacted by Avalara in April 2020, and they were to supply VAT numbers for European countries where we held stock with Amazon. It had become apparent that filing was not an easy task. Having no experience, we were assured that their full support would be given to us, and the process would be seamless. Having suffered a stroke, I immediately paid the £5028 they asked for filing back-dated and current VAT, and as an Amazon seller, we needed the VAT numbers in 16 weeks to allow our continued use of the Amazon site. We were happy with the ever growing 150,00 sales which we were taking. No VAT numbers were ever forthcoming! Amazon European sites shut down one after the other, even after begging for help.. The documentation we requested was sent up to 6 times. Our one account manager? what account manager. 19 months and 366 emails later we have been refunded our £5028 Business now in administration, al large part of this due to the £150,000 are not now taking in Europe, personally out of pocket by over £250,000 pounds, life ruined... It takes forever to get a reply from Avalara however I seem to be able to get a reply to negative reviews left within the hour. Avalara is not the right choice for any small business in the UK. It's in shambles, unprofessional, non caring organisation... [In my opinion] their duty of care is nonexistent, I’m sick of hearing "sorry", " we understand" because [in my experience] really they don’t! I have reached out to the directors, board members and senior management, as I would personally like compensating for there catastrophic failures, and the position they have left me in, legally I am sure they will say I have no recourse. Morally ? I will let everyone make their own mind up. You may be interested and should really take a look on other review sites, before handing over anything to these guys.