Avalara review
October 02, 2024

Avalara review

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • AvaTax
  • Returns

Overall Satisfaction with Avalara

Avalara has helped us better organize tax exemption certificates for our customers. This helps us stay current and in compliance, as well as working with our ERP to determine what customers should be billed tax and when. If they are not current, then they will flag to be billed sales tax until we have remedied the problem.

Pros

  • Ease of use
  • Automated messages
  • One stop shop for all of your needs

Cons

  • Explain to customers what they need to fill out
  • Show what problems are clearly
  • Tax compliance is best it has ever been
  • Significantly reduced compliance time needed
  • ERP software
  • Accounting processes have changed
Integration was somewhat difficult as we attempted to learn the processes and changes, however onboarding is always available to assist.
This is a very useful tax resource. We have the ability to work with experts on a case by case basis and very responsive when we need technical assistance. The overall time needed for these processes. The usability is very user friendly and works for what we need it to do.
  • Avalara Returns
We have not looked into further needs as we handle quite a bit directly within the accounting department of our business.

Do you think Avalara delivers good value for the price?

Yes

Are you happy with Avalara's feature set?

Yes

Did Avalara live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Avalara go as expected?

I wasn't involved with the implementation phase

Would you buy Avalara again?

Yes

Avalara reaches out to my customers based on what I enter to make sure that we are getting updated tax exemption certificates to ensure that we stay in compliance. I can reject problems in real time and then they reach out again to try and get a compliant certificate.

Avalara Feature Ratings

Type of tax ()
Not Rated
Tax Reporting & Compliance
8.7
Geolocation for Tax Assessment
9
3rd-Party Software Integrations
8
Tax Data Reporting
9
Compliance Administration Management
9
Tax Exemption Processing
9
Tax Document Management
8

Comments

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