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AvaTax results in UPS shipment savings
December 07, 2017

AvaTax results in UPS shipment savings

Mike Chiapetto | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • AvaTax

Overall Satisfaction with Avalara AvaTax

We use AvaTax to calculate sales tax at all of our locations in 38 states plus Canada. AvaTax makes sure we have the correct tax rate on our orders based on the specific physical address of our customer. Plus it validates our addresses to make sure we have the address correctly. This validation has greatly reduced UPS chargebacks for invalid addresses.
  • I don't have to worry about if a customer is inside or outside city limits. AvaTax knows exactly where the building is and calculates the correct tax.
  • All tax rates are kept up to date by AvaTax with no work required on my part.
  • I wish we had an on premise backup for the times when connectivity to the cloud solution has a problem.
  • Taxes are calculated correctly which should mean shorter tax audits and less problems during an audit.
  • The address validation means our addresses are correct resulting in less chargebacks by UPS for incorrect addresses. This was an unexpected benefit that has saved us money.
We needed to validate our existing customer address information. We had over 80,000 addresses to validate which took quite a bit of work.
  • We are using AvaTax with our SX.e ERP system.
It is very easy to use and very accurate.
Phase 2 will be looking at the certificate management capabilities of Avalara. We are manually managing our certificates now but Avalara could really help us with this effort.
We used Taxware prior to switching to AvaTax. This was an older on-premise solution that did not have rooftop level validation or address validation. This meant that many times we were selecting the wrong tax rate for a specific address.
I think AvaTax works well for all scenarios.