Item: Avaya UCaaS
Rating: 9
Author: Verified User

Overall Satisfaction with Avaya Cloud Office

Use Cases and Deployment Scope

Avaya Cloud Office has been used in our Customer Service Department for about a year now. Currently, we have been using it to connect to our Team Members in our department when needed to contact them while we are at work.

Pros and Cons

Pros

Messaging
Easy file sharing
Smoother chatting

Cons

Better phone tracking
Conference calls
Smoother phone transfer

Return on Investment

Less handling time on chats
Overall productivity
More chats in less time after connecting with team members regarding a particular issue

Support Rating

There is always a scope of improvement and I would really like Avaya’s team to work on the issues that people encounter during phone calls and conference calls.

Key Insights

Do you think Avaya UCaaS delivers good value for the price?

Yes

Are you happy with Avaya UCaaS's feature set?

Yes

Did Avaya UCaaS live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Avaya UCaaS go as expected?

I wasn't involved with the implementation phase

Would you buy Avaya UCaaS again?

Yes

Other Software Used

Zoom, Google Hangouts Chat, RingCentral

Likelihood to Recommend

It works best for chats and sharing files within a particular department or between a team. Although, it needs some work on its phone calls. Better calls tracking, smoother call transfers, and some work on ease with conference calls would make Avaya [Cloud Office] much better.

Comments

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