Tried & Tested Solution - In the Cloud
June 23, 2023

Tried & Tested Solution - In the Cloud

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Reseller

Overall Satisfaction with Avaya UCaaS

Customer's such as Healthcare / Financial want to go to the cloud but would like local survivability.

Pros

  • management
  • scalability
  • resiliency
  • flexibility

Cons

  • Quality of Voice
  • integrations
  • Supportability
  • Software Management - positive
  • Scalability - positive
  • support - on site (negative)
Great support (and knowledgeable)
  • Cisco Unified Communications Manager (Call Manager)
AVaya is superior in its voice feature set

Do you think Avaya UCaaS delivers good value for the price?

Yes

Are you happy with Avaya UCaaS's feature set?

Yes

Did Avaya UCaaS live up to sales and marketing promises?

Yes

Did implementation of Avaya UCaaS go as expected?

Yes

Would you buy Avaya UCaaS again?

Yes

Cisco Unified Communications Manager (Call Manager), Mitel MiCollab, RingCentral Meetings
Great for large enterprises that will have needs to scale on demand and can be managed remotely.

Avaya UCaaS Feature Ratings

8.7
Hosted PBX
9
Multi-level Interactive Voice Response (IVR)
9
Directory of employee names
8
6.9
Answering rules
9
Call recording
8
Call park
10
Call screening
5
Message alerts
6
Business SMS/External Messaging
8
Online Fax
1
Voicemail Transcription
8
9.0
Mobile app for iOS
9
Mobile app for Android
9
7.5
High quality audio
8
High quality video
7
7.7
Calendar integration
7
Meeting initiation
8
Record meetings / events
8
10.0
Desktop sharing
10
8.0
Live chat
8
6.0
User authentication
6
Participant roles & permissions
6
8.5
Centralized communications management
10
Team messaging
9
Team document sharing
8
Call and meeting analytics
7

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