Tried & Tested Solution - In the Cloud
June 23, 2023

Tried & Tested Solution - In the Cloud

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review

Overall Satisfaction with Avaya UCaaS

Customer's such as Healthcare / Financial want to go to the cloud but would like local survivability.
  • management
  • scalability
  • resiliency
  • flexibility
  • Quality of Voice
  • integrations
  • Supportability
  • Software Management - positive
  • Scalability - positive
  • support - on site (negative)
All communication in one place, one management, one experience for the users.
Great support (and knowledgeable)
Easier to limit how many apps are launch on the desktop

Do you think Avaya UCaaS delivers good value for the price?

Yes

Are you happy with Avaya UCaaS's feature set?

Yes

Did Avaya UCaaS live up to sales and marketing promises?

Yes

Did implementation of Avaya UCaaS go as expected?

Yes

Would you buy Avaya UCaaS again?

Yes

  • Cisco Unified Communications Manager (Call Manager)
AVaya is superior in its voice feature set
Cisco Unified Communications Manager (Call Manager), Mitel MiCollab, RingCentral Meetings
Great for large enterprises that will have needs to scale on demand and can be managed remotely.

Avaya UCaaS Feature Ratings

Hosted PBX
9
Multi-level Interactive Voice Response (IVR)
9
Directory of employee names
8
Answering rules
9
Call recording
8
Call park
10
Call screening
5
Message alerts
6
Business SMS/External Messaging
8
Online Fax
1
Voicemail Transcription
8
Mobile app for iOS
9
Mobile app for Android
9
High quality audio
8
High quality video
7
Calendar integration
7
Meeting initiation
8
Record meetings / events
8
Desktop sharing
10
Live chat
8
User authentication
6
Participant roles & permissions
6
Centralized communications management
10
Team messaging
9
Team document sharing
8
Call and meeting analytics
7