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Overall positive but there's room for improvement
Updated April 21, 2022

Overall positive but there's room for improvement

Debbie Small | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with AVI-SPL

We use AVI-SPL to implement, support and service video conferencing and other AV solutions in most of our 23 locations throughout the US and Europe. Solutions range from digital signage and small team rooms to fully-integrated VTC rooms.
  • Installation of new conference centers for new office buildouts.
  • AV updates to existing offices, where we must utilize and integrate with existing equipment.
  • Service and support for AV installations.
  • Video conference programming and audio tuning.
  • Our account team is readily available and is responsive.
  • Project management is better in some regions than others.
  • Strength of tech leads on site is better in some cities than others.
  • Service call SLAs are not always met.
  • Increased video conference adoption beyond our integrated VTC rooms, especially with the increase of remote working during the pandemic.
  • With every new VTC-integrated room, our overall video conference frequency increases noticeably.
We have seen a noticeable decline in our support quality since the AVI-SPL acquisition. Our service SLAs are not being met, and we did not get a single preventive maintenance visit in 2021 - even though we paid for them. We have raised this issue with our account team and they are addressing it internally.
Our conference centers have been in use continually, throughout the pandemic.
We use Cisco Webex Room Kits in some of our integrated conference rooms

Do you think AVI-SPL delivers good value for the price?

Not sure

Are you happy with AVI-SPL's feature set?

Yes

Did AVI-SPL live up to sales and marketing promises?

Yes

Did implementation of AVI-SPL go as expected?

No

Would you buy AVI-SPL again?

Yes

As a former Whitlock client, we have noticed the growing pains of the AVI-SPL acquisition - change is disruptive. On the plus side, the buildout of our new London conference center in the midst of the pandemic went well. On the negative side, service SLAs and the overall design and procurement processes are taking noticeably longer with no quality improvements. We are working with our account team to remedy these issues, and they seem to understand our concerns.