Partnering with AVI-SPL has Allowed Our Institution to Keep Ahead
August 29, 2022

Partnering with AVI-SPL has Allowed Our Institution to Keep Ahead

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with AVI-SPL

The University of Maryland School of Dentistry has been utilizing AVI-SPL as our preferred Audio Visual integrator for the past 17 years. Together, we have performed multiple project installations from outfitting our new school building with AV in 2006 to a full redesign and overhaul of our classroom AV in 2018 to the inclusion of AV bridge technology in 2022, which will allow us to more easily adapt to changes in virtual education. Along the way, AVI-SPL has provided remarkable service and ensured that the project designs met our needs and a higher education institution.
  • Initial consultation
  • System design
  • Installation of equipment
  • Coding and system configuration
  • Training/Instruction for end users
  • Word directly with our procurement during ordering
  • ROI on our initial system installation was excellent as the system lasted 12 years.
  • New system, installed in 2018, has improved management capabilities thus allowing the school to get by with only 1 A/V employee.
The AVI-SPL global help desk has always provided quick service, even when dealing with equipment that is past its warranty. Their ticket system is excellent and it allows me to keep track of my case when I have an issue.
In Fall 2022, AVI-SPL will be integrating A/V bridge technology into our classrooms, which will allow us to more easily connect with our students virtually.
Again, we have partnered with AVI-SPL for the past 17 years. They have successfully seen our visions to fruition and we look forward to continuing our relationship with them for years to come.

Do you think AVI-SPL delivers good value for the price?

Yes

Are you happy with AVI-SPL's feature set?

Yes

Did AVI-SPL live up to sales and marketing promises?

Yes

Did implementation of AVI-SPL go as expected?

Yes

Would you buy AVI-SPL again?

Yes

My education coordinator at AVI-SPL does a terrific job setting up on-site meetings between myself and the system designer. Together, we have successfully designed and installed 2 systems in the past 5 years. The installation teams, though sometimes difficult to contact, have done an excellent job installing the equipment as designed. We elected to get service contracts when our systems were first installed, but let the agreement expire. In hindsight, I wish AVI-SPL had done a little more to push for renewing the service agreement.