In my opinion, The worst HRIS
February 18, 2025

In my opinion, The worst HRIS

Amanda Lozada | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Software Version

TraxPayroll (legacy)

Overall Satisfaction with BambooHR®

We use BambooHR for everything, from recruiting to reporting and employee surveys. In my experience, the platform does not address our problems it creates them for us. I am an HR Admin, I use the system daily and for every aspect.

Pros

  • I can log in when I have my password and username
  • I can log out when I click on that buttom
  • Their support team are friendly. In my experience, not helpful, but friendly and kind.

Cons

  • In my experience, reporting NEEDS improvement, you cannot create a simple date range on a custom report, to find everyone employed in our company in 2024, I had to pull SIX different reports and manually paste them together. In my opinion, disgusting.
  • I think Payroll NEEDS improvement. In my experience, there is never a 'fix' if BambooHR does it. I think it makes it worse. Everything has to be done manually
  • There needs to be better functions for out of state employees. Hwy do I have to look up a states tax withholding doc, put it in BambooHR and create it to be filled out. You are our payroll vendor. I think they need to be doing that for us
  • In my experience, there's no such thing as a workflow in this system.
  • Theres no reminders to approve time off requests for manager
  • In our experience, the documents just go missing out of employee files
  • In my experience, I make changes and the next day they are gone
  • In my experience, your payroll support was aware of a glitch that largely impacted our payroll, when I went to support about it, she said she had dealt with it a few times, they know its happening. Why not tell us then????
  • These are all from this week alone.
  • We have had to add time in quite literally all aspects.
In my experience, it's not user friendly, we have to do 10x the work we would have to with any other system.
In my experience, they are kind, but everyone has a different answer, most of the time they can't help me because the system is so limited, but when they can help, they do.
In my experience, I cannot pull one single report with all the data I need, its always multiple, with extra work needed to combine it. How is it a 'custom' report when I cannot put a date range on it????
I think they are the worst

Do you think BambooHR® delivers good value for the price?

No

Are you happy with BambooHR®'s feature set?

No

Did BambooHR® live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of BambooHR® go as expected?

I wasn't involved with the implementation phase

Would you buy BambooHR® again?

No

No where, I would never recommend this HRIS to anyone, not even my enemy.

I have been complaining for close to a year now and not one issue has been fixed for us, nor, in my opinion, have they been properly addressed.

I hate this platform.

BambooHR® Feature Ratings

Employee demographic data
1
Employment history
1
Job profiles and administration
1
Workflow for transfers, promotions, pay raises, etc.
1
Organizational charting
1
Organization and location management
1
Compliance data (COBRA, OSHA, etc.)
1
Pay calculation
1
Off-cycle/On-Demand payment
2
Benefit plan administration
1
Direct deposit files
3
Salary revision and increment management
1
Reimbursement management
1
Approval workflow
1
Balance details
1
View and generate pay and benefit information
1
Update personal information
1
View job history
1
View company policy documentation
1
Employee recognition
1
Report builder
1
Pre-built reports
1
Ability to combine HR data with external data
1
Performance plans
1
Performance improvement plans
1
Multiple review frequency
1
New hire portal
2
Manager tracking tools
1
Corporate goal setting
1
Individual goal setting
1
Performance tracking
1
Job Requisition Management
1
Company Website Posting
1
Job Search Site Posting
1
Applicant Tracking
1
Notifications and Alerts
1

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