Basecamp, the Tool You Need for Client + Team Collaboration
December 10, 2018

Basecamp, the Tool You Need for Client + Team Collaboration

Christine Austin | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Basecamp

Our digital marketing agency uses Basecamp primarily on client services and occasionally for internal company projects for the purpose of keeping everyone in communication and aligned on tasks that need to get done for particular projects. We particularly enjoy is how it serves as a repository for collaboration; we are able to look back on what's said and make sure no one's flipping on words.


  • Project management not only among your team internally, but for clients as well for tasks.
  • UI/Design of the product in intuitive
  • Like the email alerts so we aren't missing anything if outside of the platform


  • Mobile version could use some improvements
  • Wish there was more ability to customize the interface.
  • Limits to file uploads and storage can be quite annoying, especially if you are working with design files which can get quite large
  • Day to day communication replacement with clients has been a life saver
Trello - Good for personal task management, but I feel for big groups who are unfamiliar with the tool, it can be confusing.

Slack - Great for team communication, but might not be a ideal solution for clients. Leads to someo of the same problems with email communication (lack of people seeing messages).
Using Basecamp to collaborate amoung your team and clients is a great way to keep everyone aligned, it's also a great alternative to emailing several people, and then, finding someone wasn't on the thread to begin with! I think the tool worked better for small/medium size companies with groups of 10.

Basecamp Feature Ratings

Task Management
Resource Management
Gantt Charts
Workflow Automation
Team Collaboration
Support for Agile Methodology
Support for Waterfall Methodology
Document Management
Email integration
Mobile Access


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