Great Client Project Management System
Megan Ronecker | TrustRadius Reviewer
December 14, 2018

Great Client Project Management System

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Basecamp

I'm do mostly freelance graphic design and my clients use it to send me projects and relay other information in an organized and simple fashion. They send me each assignment in its own project and all communication for that project stays within that discussion. It makes it very easy to refer back to what was said or needed on each particular assignment. We also use the calendar feature for important dates and to add vacation time.
  • Keeps information organized and easy to refer back to because all information for each project is stored in one place.
  • Helps with assigning projects and makes sure everyone knows their job and what assignments they have due because you can assign with project to specific people and add due dates.
  • Sends notifications and alerts when projects are updated and/or need attention. It's nice to get the emails a few days ahead of when something is due in case something was forgotten or needs to be changed to fit a new schedule.
  • Sometimes it can send WAY too many update emails and it gets a little confusing to open that many basecamp tabs and check each one.
  • It can be a bit overwhelming and confusing to figure out the best way to set up to meet your business' needs, but once it's set up, it runs smoothly.
  • It is a little on the expensive side for a project management system, but very powerful.
  • It's made project edits more quick and efficient for me instead of scrolling back through past emails with multiple people, saving me time and money.
  • I currently don't pay for basecamp as my clients have added me to their own programs, but it is a bit pricey if you don't use it often enough.
  • Makes it quick and easy to check back in with clients on edits and new projects so I don't have to rely on myself to remember.
I have used both Asana and Basecamp and have liked both for different reasons. I like Asana for solo projects and to keep a running to do list. I think the layout and interface just works well for that. For client projects, I think Basecamp is better because it's a bit easier to use and is laid out easier so it's quicker for someone new to a project management system to understand. Both programs technically do the same thing, but each has their strengths in those areas.
I think this program is great when you have multiple projects with multiple people that you need to organize and assign tasks. It helps keep them all organized and easy to go over everything that needs to be done. You can have multiple projects for each client you work with and then discussions within that for each assignment you work on together. It's nice that you can just add each client or freelancer to your own Basecamp and they don't need to pay for a separate account. It's nice that they have reusable templates that you can keep reusing for this purpose. If you're wanting a project management tool just for yourself and not to share with others, this may not be the best one for you though.

Basecamp Feature Ratings

Task Management
10
Resource Management
9
Gantt Charts
Not Rated
Scheduling
4
Workflow Automation
9
Team Collaboration
10
Support for Agile Methodology
Not Rated
Support for Waterfall Methodology
Not Rated
Document Management
10
Email integration
10
Mobile Access
Not Rated
Change request and Case Management
10