The software does what it says it will and comes with great customer service.
November 17, 2018

The software does what it says it will and comes with great customer service.

Mindy Wilson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Conversations,Connections,Intelligence,Media

Overall Satisfaction with Bazaarvoice Conversations

We are a manufacturer and sell to many retailers. We use this software to monitor reviews across multiple websites and our own. We also use the syndication option, and the Q&A manufacturer response option in Connections. BV as we call it internally is basically a hub where we can monitor and analyze our engagement with our vendors and customers to make sure they are getting the best customer service possible.
  • Reporting
  • Syndication
  • Customer Service
  • They are working on building their new support community. I think when the community get better the more vendors get involved in it.
  • There are quite a few retailers that use the BV network and they like it when we can sync our native reviews, answer questions, and add content to their site. It helps drive traffic for them and for us so it is a win-win.
  • It is also a great way to monitor new products and see what improvements we can make as a manufacturer. Customers feedback is vital to innovation and quality.
  • Bazaarvoice is the largest software like theirs in the marketplace, I believe, and has the most vendors using it. It is pricey and while they do a great job and have fabulous customer service it seems like they try to separate the services so you are having to pay for everything. There are LOTS of upgrades and add-ons.
Great for .com and manufacturers who have multiple retailers they are working with and trying to get reviews and Q&A coordinated. Probably not a good investment if you have a smaller network or don't rely heavily on internet sales.