My ins and outs with BigCommerce
February 08, 2017

My ins and outs with BigCommerce

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with BigCommerce

I presently use Bigcommerce to promote the sale of clothing and accessory items. I'm using other Bigcommerce recommended apps to manage the accounting part of the business. This allows me to get a full financial picture of the business in one glance. There are some marketing tools which I will incorporate to ensure ease of use for employees.
  • Bigcommerce provided excellent service contact options.
  • Bigcommerce frequently updates the platform to ensure that it is a user-friendly experience.
  • The instructional videos allow for do-it-yourselfers to set up and maintain the website.
  • Bigcommerce needs to allow clients to use sitewide HTTPS for all plans once the client has purchased the HTTPS credentials.
  • Some of the instructional videos require updating to show the functions available through new updates.
  • The Facebook version of the website requires a redesign. The pictures are not spaced properly.
  • Online Store
  • Social Media (e.g. Facebook, Pinterest)
I manage QuickBooks via the Bigcommerce dashboard and will soon be using Active Campaign. The QuickBooks app works well, most times, to synchronize the sales, payments and inventory. There are times when there is a disconnect and I have to manually reconnect and sync. Not sure what causes that. The dashboard makes it easy to do this however.
  • I was able to manage inventory better.
  • There was no need for a brick and mortar store.
  • Bigcommerce has helped me manage my overhead because I can fulfill orders on the go with minimal staffing requirements.
Bigcommerce provides better template options and customizations. The website integration seems a lot simpler with Bigcommerce.
Bigcommerce is suitable for merchandise based businesses. Trade based businesses have difficulty customizing the features of appointments and scheduling. My product based business has extremely convenient stock inventory controls with Bigcommerce. It's easy to download a full inventory listing into a spreadsheet. Updating stock via CSV is also a very time limiting tool. There are some challenges to bulk editing when items use the same product code but are different colors and quantity.

BigCommerce Feature Ratings

Product catalog & listings
Product management
Bulk product upload
Mobile storefront
Product variations
Website integration
Visual customization
eCommerce security
Promotions & discounts
Personalized recommendations
Multi-site management
Not Rated
Order processing
Inventory management
Custom functionality