Big Commerce for Really Really Small E-Commerce Businesses
Updated February 14, 2017

Big Commerce for Really Really Small E-Commerce Businesses

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Software Version

Pro

Overall Satisfaction with BigCommerce

I am the CEO/ Founder of a very small e-commerce re-sale business that addresses a woman's desire to be fashionable on a budget. We do not operate a brick and mortar store, so every dollar we earn is strictly through our website. Therefore, we rely heavily on the BigCommerce platform to sell directly to our clients and make our bottom line. Therefore, it is fair to say, that the Big Commerce platform is the heart of our business.
  • Innovation: BigCommerce is always striving to better its product and product line. We believe that they are consistently going back to the drawing board looking for ways to improve its product, which ultimately improves our bottom line.
  • Customer Service: BigCommerce has exceptional customer service! I have been with BigCommerce for about 5 years now, and have seen them grow over the years, but the one thing that is consistent is BigCommerce's dedication to its customers and their customer's success.
  • Seamless Platform: We are not kidding.... We were able to build a store and an online presence in less than 1 day with no technical background in HTML. The platform truly meets you where you are and gives everyone access to the American Dream.
  • The number one thing I would like to see integrated is a way in which we can be notified when a client has left a message through their client portal on our store's message board. This would aid in response time to those clients seeking our assistance.
  • Online Store
We are a one channel business. We only sell our products through the BigCommerce platform. We manage a couple of apps that are available for BigCommerce customers like MailChimp, Xero, Socialphotos, Yotpo and Refersion to name a few. The integrations of these apps are seamless and work really well.
  • This is not applicable for our online store because using the BigCommerce platform is like paying rent for your brick and mortar store, so we do not see it as an investment where we expect a return on our investment.
N/A: BigCommerce was the only platform at the time when we were in the market looking for a platform that offered phone support. Because we were not savvy in running an online store, we went with BigCommerce and did not evaluate the other platforms. BigCommerce has always met our needs (sometimes way before our business need arises) and we never have the desire to shop around or leave Big Commerce, despite emails from other companies to join their platform at deep discounts.
In my opinion, BigCommerce is suitable for any industry in which you are selling goods or services, or you plan to do in the future. BigCommerce does all of the SEO work for you if you fill in the blanks. [Know] that you are purchasing more than access to a software, but rather an entire team that can assist your website in getting noticed which will ultimately increase revenue.

BigCommerce Feature Ratings

Product catalog & listings
9
Product management
9
Bulk product upload
Not Rated
Branding
8
Mobile storefront
8
Product variations
Not Rated
Website integration
8
Visual customization
8
CMS
8
Abandoned cart recovery
10
Checkout user experience
9
eCommerce security
10
Promotions & discounts
9
Personalized recommendations
Not Rated
SEO
10
Multi-site management
Not Rated
Order processing
9
Inventory management
9
Shipping
9
Custom functionality
9