BigCommerce Review
May 18, 2019

BigCommerce Review

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Overall Satisfaction with BigCommerce

BigCommerce currently supports a couple of our websites. As an e-commerce business, it plays a vital role in delivering quality content and products in a speedy, SEO-friendly manner that our customers have grown to expect. There are some limitations to BigCommerce, if I am being honest, but the overall experience is quite good, and their support team is fantastic.

Pros

  • Customer Service
  • Server UpTime
  • User-Friendly Backend

Cons

  • Due to BigCommerce's rigorous safety concerns, some newer, cutting-edge items may be unavailable.
  • The Coupon Code system could be more sophisticated/customizable.
  • Prior frameworks get neglected to critical updates.
  • Easily silo departments
  • Streamlined check out
  • Customer reacquisition efforts
Not available
BigCommerce scales very well with a growing business. There are instances where it isn't exactly able to communicate effectively with some third-party extensions to aid in the efficacy of some businesses operations but overall the options presented by the product scale well. Overall, I would give the product's overall scalability a 9 out of ten.
A cool aspect of BigCommerce is the ability to choose from different themes available for each framework, be it Blueprint or Stencil. With a little customization, these themes provide a unique experience for each and every customer that comes to your store - and best of all, by having a framework in place it greatly diminishes the amount of work required for you to get that customized look and feel of your site.

Magento: Magento is a competitor with BigCommerce and offers a really compelling platform. To me, the downside with Magento is that it is really labor intensive and costly to get things up & running. In addition to that, the cost of using Magento is daunting. Shopify: Shopify is similar to BigCommerce but I prefer the look and feel of BigCommerce. In addition, their backend, to me, is much more user-friendly and accessible than Shopify's.
Speaking only from the realm with which my experience pertains, BigCommerce is a great option for anyone who is looking for a safe, reliable, and user-friendly e-commerce solution. There are other options out there that may present more capabilities in certain aspects, but for a great overall platform, BigCommerce is a competitive option, especially for someone just starting out.

BigCommerce Feature Ratings

8.3
Product catalog & listings
10
Product management
9
Bulk product upload
9
Branding
9
Mobile storefront
9
Product variations
6
Website integration
8
Visual customization
7
CMS
8
9.5
Abandoned cart recovery
10
Checkout user experience
9
9.0
eCommerce security
9
7.3
Promotions & discounts
8
Personalized recommendations
7
SEO
7
8.4
Multi-site management
10
Order processing
9
Inventory management
8
Shipping
8
Custom functionality
7

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