Big Commerce - Great online store experience
May 27, 2019
Big Commerce - Great online store experience
Score 9 out of 10
Vetted Review
Verified User
Software Version
Pro
Overall Satisfaction with BigCommerce
We use BigCommerce for our complete online store experience. Our catalog has over 1,000 products listed and available to purchase in our store. We are a book publisher and also offer digital eBooks which are available for easy download after purchase. Unlimited storage with BigCommerce really makes this a viable option for all the books we offer.
- Customer Service - They are always willing to help and go the extra step to solve the issues you are having.
- Uptime - Very little downtime if any at all, if there is an outage it is usually back up within 15 minutes.
- Digital download options - easy to setup and add your products for download after purchase.
- Coupon codes could be expanded giving more options and better management.
- Blogging options could be expanded a little more.
- Product reviews and management could be a little more detailed and better managed.
- Unlimited Storage has made a big difference for us in our choice to use BigCommerce.
- Easy to train our admin how to process orders and manage store.
- We feel that we have a lot more customers that we would not have otherwise due to BigCommerce.
$100,000 to $500,000
We use MailChimp integration with BigCommerce. The app does a really good job or importing your orders and customers lists. No problem with this.
Used Storefront years ago but switched to BigCommerce because of price and features.