Item: BigCommerce
Rating: 9
Author: Mike Jipson

Use Cases and Deployment Scope

We use BigCommerce as the platform for our e-commerce efforts in making our music and recordings available to customers throughout the world.

Pros and Cons

The features of the platform are very intuitive.
A novice can do most daily updates with some assistance from outside partners.
The platform seems very responsive to internet searches.

I would love BigCommerce to make it so you can have both physical and digital delivery available on one product page.
It would help our business if there was a protected method of digital delivery for things like PDFs.

Return on Investment

Since working with BigCommerce, we have seen a steady increase in annual sales.
Our site activity has increased with the help of BigCommerce partners.

Approximate Annual eCommerce Revenue

$100,000 to $500,000

Scalability

We have increased our sales almost every year, but it has been quite gradual.

BigCommerce Customization

We have been able to incorporate our YouTube site into the store, which has been helpful in showing our products.

Alternatives Considered

The ease of using BigCommerce over our previous store platform (Yahoo Stores) was much improved. More features are included as standard, and the SEO is much better.

I think BigCommerce is the best platform to use for e-commerce if you have a small staff but want to be able to carry a large number of products. The features within the platform make it very easy to get up and running in a short amount of time. Not many companies actually have phone support anymore, and I really appreciate being able to get a person if I need some technical help without much wait time. The support staff has been terrific during our time with BigCommerce.

Happy with BigCommerce

Software Version

Overall Satisfaction with BigCommerce