BigCommerce Super Fan!
May 23, 2019

BigCommerce Super Fan!

Kate Dillon | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with BigCommerce

We use BigCommerce at Crate Insider to sell race car parts. As an ecommerce platform, it is exactly what we need in order to sell effectively online. The software has also been able to scale with us as we've grown from 30 products to over 650 with thousands of SKUs. One of the most important aspects has been the ability to have real time shipping quotes from day 1.
  • SEO
  • Real time shipping quotes
  • Organized, easy-to-use back-end
  • Ability to customize
  • Reporting
  • Customizable blog
  • A mobile app
  • Sales continue to grow year over year
  • Excellent SEO. We're on page one of Google for a number of keywords with no paid advertising
  • My website is the core of my business.
As our sales continue to grow, we haven't had any issues with our BigCommerce store. I also know there are many companies with much larger product catalogs and/or higher sales that are on the BigCommerce platform. 24 hour support has been great with any potential issues we may have. The tech staff is great!
We use the open APIs on the BigCommerce platform to gather sales information that updates to our email list so that we can offer customized experiences for our customers. We're still a small company, but this is a feature we plan to utilize more in the future. We also use the social media integrations to deliver customer reviews to our Facebook page, and we use the Facebook integration to share our products on Facebook and Instagram. The YouTube integration in the WYSIWYG editor has been valuable for adding videos to our site.
I've looked at Shopify, Volusion, and a number of open source options. I selected BigCommerce for a number of reasons. Some of the most important include:
  • Realtime Shipping Quotes
  • Stable platform
  • 99% up time
  • BigCommerce doesn't take a percentage of sales
  • Consistent pricing based on sales
  • BigCommerce won't unexpectedly shut down your store (like Shopify has with some customers)
  • No extra charges for traffic volume (Volusion)
BigCommerce is a great choice whether you are just getting started with selling online, or if you have an established business. It scales with the size of the business. One of the biggest advantages is the fact that so much is built into the software without the need for dozens of apps or plugins (that may or may not work/need to be constantly updated). I never need to worry about breaking my store.

BigCommerce Feature Ratings

Product catalog & listings
Product management
Bulk product upload
Mobile storefront
Product variations
Website integration
Visual customization
Abandoned cart recovery
Checkout user experience
eCommerce security
Promotions & discounts
Personalized recommendations
Order processing
Inventory management
Custom functionality