A great platform with only a few minor issues
October 25, 2019

A great platform with only a few minor issues

Diane Simon | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Standard

Overall Satisfaction with BigCommerce

I use BigCommerce to administer my online retail website.

Pros

  • Intuitive software makes it easy to do most work yourself.
  • 24/7 support

Cons

  • Doing things without taking consideration of their results seems to be an ongoing problem having a Canadian website. Most recently, the first mandated change affecting the checkout process and printing invoices in CAD resulted in the loss of many sales as I hardly had any US orders for several weeks (compared to the normal rate of 60% of all orders). Then BigC changed it back again to what it was before and a few weeks later changed it yet again. At least this time, there were no dire consequences but it would be good if you could give advance notice of these kinds of things or at least a notification that the change has taken place.
  • The intuitive software of BigCommerce made it really easy for me to switch over from Interspire that I used to use.
  • I really don't see how BigCommerce itself has any impact on attracting more site visitors.
  • Nor can I see how it impacts on increased orders & their value.
Because I've had to hire the services of a company to monitor my website at a monthly cost of $600 whereas in past years I didn't have this expense. It's a big part of my budget because of all the little problems that crop up that I can't deal with myself.
I don't know what open API's are so I guess I'm not using them. Same goes for existing integrations.
I didn't like the categories/sub-categories system used by Shopify. BigCommerce software is much more intuitive and easier to use.
I like BigCommerce but would let others know the problems I've experienced even when recommending to someone else.

BigCommerce Feature Ratings

Product catalog & listings
10
Product management
10
Bulk product upload
10
Branding
Not Rated
Mobile storefront
Not Rated
Product variations
10
Website integration
Not Rated
Visual customization
10
CMS
Not Rated
Abandoned cart recovery
10
Checkout user experience
8
eCommerce security
10
Promotions & discounts
10
Personalized recommendations
10
SEO
10
Multi-site management
Not Rated
Order processing
10
Inventory management
10
Shipping
10
Custom functionality
10

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