BigCommerce: An e-commerce company that makes you SMILE
August 31, 2020

BigCommerce: An e-commerce company that makes you SMILE

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Standard

Overall Satisfaction with BigCommerce

Our site is powered by BigCommerce. We were with another company that we had to request updates from and when we got back the updates, there were errors. The people were hard to work with, they didn't seem to care about the errors, and they always seemed stressed-out by having to correct their mistakes. BigCommerce is always supportive. Their customer service & attitude are exceptional & always delightful. They always want to help you resolve anything that may come up. They are professional, kind, patient, and never keep you waiting for very long on the phone. We were able to select the type of site we wanted and it took 1/4 of the time to get it up and going as compared to the other company. The site is secure and (if you want) they assist you with your business transactions based on relationships they have made.

Pros

  • They make the development of your site stress free.
  • They give you tips on how to increase and improve your business traffic.
  • They are always willing to talk to you and they keep you informed about what's new on their platform.
  • Always someone to talk rather quickly
  • Your site never goes down--always reliable.

Cons

  • Usually, you can always recommend some improvement for a company, but with BigCommerce I can't even think of one.
  • Increased exposure by allowing to plug into social media sites directly from the BigCommerce dashboard.
  • Year after year improved offerings to make my site more effective and generate increased exposure.
  • Offered consistent technology upgrades that have improved my ROI year after year.
Not available
Because at any time you always have the option of adding more to your site.
We have a choice of who we want to connect with in terms of social sites and to other selling avenues that broaden our opportunity to sell more.
BigCommerce is far superior in terms of time, flexibility, product offerings, support, and price.
We can be self-sufficient in making changes any time, any day, no waiting. We can ask questions and get answers quickly--no waiting. They support any questions you have and recommend other companies that can help you (for example, if you want a pop-up that captures email addresses that offer customers discounts).

BigCommerce Feature Ratings

10.0
Product catalog & listings
10
Product management
10
Bulk product upload
10
Branding
10
Mobile storefront
10
Product variations
10
Website integration
10
Visual customization
10
CMS
10
10.0
Abandoned cart recovery
10
10.0
eCommerce security
10
10.0
Promotions & discounts
10
Personalized recommendations
10
SEO
10
9.8
Multi-site management
10
Order processing
10
Inventory management
10
Shipping
9
Custom functionality
10

Comments

More Reviews of BigCommerce

  1. Home
  2. eCommerce Platforms
  3. BigCommerce Reviews
  4. User Review of BigCommerce