Happy with BigCommerce since 2016
April 03, 2025

Happy with BigCommerce since 2016

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Plus

Overall Satisfaction with BigCommerce

I have two BigCommerce websites, 1 is my ecommerce store and the other is for my senior dog rescue group. I'm also an admin and designed a 3rd site for a children's book author. The relative ease of design and features available made designing and running the sites a breeze. Being able to switch between sites from one control panel is a definite bonus.

Pros

  • Customer Service is always top notch
  • Good How To tutorials
  • Ease of design with no coding experience

Cons

  • Product drag and drop! I've been asking for this since 2016 to no avail. When the same products are in different categories it's impossible to organize them logically using the current numeric system. This is especially annoying when you are showcasing products in a holiday category that are also in other categories. Some of the products you would like at the top of the holiday category remain buried because you can't drag and drop.
  • Editing the appearance of invoices and packing slips is cumbersome.
  • Setting up coupons is not always easy and can be restrictive on what deals I want to offer. For example buying something from one category getting something from another free (like buy a pair of PJs get a pair of socks free) I don't believe it's possible to mix categories unless I just haven't figured it out. I get frustrated with the limitations because I can't be as creative as I'd like on discounts and offers.
  • Abandoned cart emails help a bit
  • App integration with Google shopping
  • Analytics are good for seeing where the purchase funnel can be improved
  • Sales tax reports safe a lot of time
$100,000 to $500,000
My ecommerce site has several hundred products, my rescue group less than 100 and the children's book author site has only 2 books (with more to come). The various plans allow both growth and creativity and a lot of features are built in without needing to add additional apps which is nice when you are a small business.

Do you think BigCommerce delivers good value for the price?

Yes

Are you happy with BigCommerce's feature set?

Yes

Did BigCommerce live up to sales and marketing promises?

Yes

Did implementation of BigCommerce go as expected?

Yes

Would you buy BigCommerce again?

Yes

It's well suited to businesses with both small and large catalogs and there is room to grow and scale. I'm not really sure how it would be less appropriate. The site I designed for my rescue group, while it does includes a shopping section with merch to raise funds for our dogs, is mostly non commerce and it works very well and is easy to navigate giving our organization a professional look.

BigCommerce Feature Ratings

9.0
Product catalog & listings
10
Product management
8
Bulk product upload
9
Branding
10
Mobile storefront
10
Product variations
9
Website integration
6
Visual customization
9
CMS
10
10.0
Abandoned cart recovery
10
Checkout user experience
10
10.0
eCommerce security
10
9.0
Promotions & discounts
8
SEO
10
9.8
Multi-site management
10
Order processing
10
Inventory management
10
Shipping
10
Custom functionality
9

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