finding the right CRM for my startup
January 24, 2025

finding the right CRM for my startup

Aseem Angiras | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Free

Overall Satisfaction with Bigin by Zoho CRM

We used Bigin by Zoho CRM for our sales pipeline. We are into software development and consultancy as a service business. We found it really convenient and easy to use with good ui and ux in place. Would be using it for our other products to manage their GTM etc.

Pros

  • create different pipelines for different tasks
  • Manage and track leads and prospects
  • helping contact the leads

Cons

  • would love to see improvement in analytical dashboards
  • more organised and easy tracking with better productivity
I feel it is a good crm given the functionalities and especially the Ux on it
In terms of UX and ease to use

Do you think Bigin by Zoho CRM delivers good value for the price?

Yes

Are you happy with Bigin by Zoho CRM's feature set?

Yes

Did Bigin by Zoho CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Bigin by Zoho CRM go as expected?

Yes

Would you buy Bigin by Zoho CRM again?

Yes

Well suited for startups and business in early and growth stage. Might be less appropriate where business volume is higher or operations are too heavy

Bigin by Zoho CRM Feature Ratings

7.0
Customer data management / contact management
7
Workflow management
8
Opportunity management
7
Integration with email client (e.g., Outlook or Gmail)
6
Contract management
7
Interaction tracking
7
Customer Service & Support ()
Not Rated
7.0
Lead management
7
Email marketing
7
7.5
Task management
8
Reporting
7
6.5
Pipeline visualization
6
Customizable reports
7
7.0
Custom fields
7
6.5
Role-based user permissions
6
Single sign-on capability
7
7.0
Social data
7
Social engagement
7
7.0
Marketing automation
7
7.0
Mobile access
7

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