Overview on Functions and Features in Bigin by Zoho CRM
October 27, 2025

Overview on Functions and Features in Bigin by Zoho CRM

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Express

Overall Satisfaction with Bigin by Zoho CRM

1. Interface UI is simple and easy to understand 2. The functions and features is good enough for me to keep track on my team member tasks , event, calls - from there can evaluate their performance and activities 3. The fields is customizable based on our own needs 4. User access right is suitable for us to control on different user to have different roles to view different information 5. It has no analytics report have to add on Zoho Analytics

Pros

  • interface ui easy to use
  • features enough
  • simple functions to keep track daily task

Cons

  • it is better to have report to extract into excel for recording purpose
  • can link wa business by each users in same susbcription
  • will not easily missed out sales opportunity
  • can check potential customer's record.
  • reuse the not potential lead to new solutions
overall is good in functions , features , UI , customizable fields reporting is less to analyze basically most of the functions is fulfilled my requirements to keep track team members task , event , calls , what they have done daily for their presentations, demo software and meeting with customers , going to which location for the event, what campaign to organized
Bigin by Zoho CRM interface is nice, simple and easy to use whereas Bigin by Zoho CRM data and reporting is stronger however in terms of UI is not suitable it can integrate with calender , outlook, gmail and whatsapp business

Do you think Bigin by Zoho CRM delivers good value for the price?

Yes

Are you happy with Bigin by Zoho CRM's feature set?

Yes

Did Bigin by Zoho CRM live up to sales and marketing promises?

Yes

Did implementation of Bigin by Zoho CRM go as expected?

Yes

Would you buy Bigin by Zoho CRM again?

Yes

keep track on customer's data and lead status and the pipeline we Interface UI is simple and easy to understand The functions and features is good enough for me to keep track on my team member tasks , event, calls - from there can evaluate their performance and activities The fields is customizable based on our own needs User access right is suitable for us to control on different user to have different roles to view different information

Bigin by Zoho CRM Feature Ratings

6.2
Customer data management / contact management
9
Workflow management
6
Opportunity management
5
Integration with email client (e.g., Outlook or Gmail)
5
Contract management
4
Interaction tracking
8
Customer Service & Support ()
Not Rated
5.0
Lead management
5
Email marketing
5
4.5
Task management
6
Reporting
3
4.0
Pipeline visualization
4
Customizable reports
4
7.0
Custom fields
7
6.5
Role-based user permissions
7
Single sign-on capability
6
6.0
Social data
6
Social engagement
6
6.0
Marketing automation
6
6.0
Mobile access
6

Using Bigin by Zoho CRM

6 - sales and admin
1 - need to know how to set setting , and how does it works
  • record customer detail
  • reuse the database
  • keep track member activities
  • the user defined fields
  • ticketing system
  • task assignation
  • task and activities completion

Evaluating Bigin by Zoho CRM and Competitors

Yes - Zoho CRM
  • Cloud Solutions
  • Scalability
  • Integration with Other Systems
  • Ease of Use

Comments

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