Bill.com is not the best with customization and support
May 01, 2021

Bill.com is not the best with customization and support

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Software Version

Corporate

Overall Satisfaction with Bill.com

Bill.com being used by Non-for-profit clients as an organization-wide system a far as integrating into Sage Intacct to help with the streamlining of the Accounts Payable module. It does not do well with integration or customization, such as user-defined dimensions, of any kind. It even has problems with core designs such as location.

Pros

  • They create the bill if it is simple
  • They have simple functionality of checking
  • You can see which bills have not been sync

Cons

  • Providing more customization to match other systems
  • Their support knowing more about the product and not trying to change fixed asset to a cash account
  • Their support actually being easy to work with and get in touch with to resolve solutions
  • sync
  • adding bill
  • updating the GL
  • takes up to an average of 3 months or longer to resolve issue which is negative for day to day operations
  • Sync well when no additional dimensions are being used
  • Has simple looking interface which makes it faster
Bill does not stack well against it competitors. I believe Sage Intacct Accounts Payable or Purchasing Module would be a lot better used for all Accounts Payable needs. I also believe AvidXchange and Concur would come into a close second due to the fact that the publishers respond with quicker turnaround and are more knowledgeable and does allow ways to customize to your specific organization's process and needs.

Do you think BILL delivers good value for the price?

No

Are you happy with BILL's feature set?

No

Did BILL live up to sales and marketing promises?

No

Did implementation of BILL go as expected?

I wasn't involved with the implementation phase

Would you buy BILL again?

No

If you do not have any special projects, fixed assets, or complexity in your system or your processes then bill.com would be appropriate for you. If you do have any other third parties, consultants, and custom fields needed within your accounts payable bill. Then I would not recommend bill.com because even though they do have some of the APIs to get this accomplished, their customer service does not want to put forth the work to help the client. They do not work with the client's software consultants either which makes the resolution time longer. For example, I have a client that has been waiting for a resolution from bill.com for 5 months and bill.com does not operate with anyone but the client so this is hard because the client does not have the knowledge of integrations (they shouldn't need that knowledge to be assisted that is why they hired a support team)

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