Want more Google reviews, try this today!
March 14, 2022

Want more Google reviews, try this today!

June Leyhe | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Birdeye

We signed up for Birdeye to help with our Google reviews and we have been very pleased!! We have always struggled with getting.
  • Customer service.
  • Presenting Google reviews to our patients.
  • Dashboard is very easy to use.
  • Messaging patients back.
  • Sales calls- I felt the salesperson who was trying to get us to add more, was a bit pushy.
  • The survey - Google reviews.
  • Being on our website.
  • Being able to receive NP requests via messaging on their site.
  • We are already close to our Google review goals, and will more than likely double the number! The goal was 125, at 120, and will more than likely have 300 by the end of the year!
  • No negative impact yet, so all is well.
  • We've been able to respond to NP questions and that has been a huge help!
Demandforce does not send the reviews to Google, which we went years trying to get them to do that. We have had so many wonderful reviews, but could never be shown on Google. Also, Demandforce always sent way too many reminders, and patients complained nonstop!

Do you think Birdeye delivers good value for the price?


Are you happy with Birdeye's feature set?


Did Birdeye live up to sales and marketing promises?


Did implementation of Birdeye go as expected?


Would you buy Birdeye again?


I definitely feel that Birdeye is great for boosting Google reviews. I also feel that if you're not using a messaging app, you should look into theirs. We don't feel Yelp is a good suggestion, as we aren't fans of that site.

Birdeye Support

9 out of 10 because I didn't get my answer fast enough, however, 9 because the follow-up the next day was suburb!
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
No, not sure.
Today, when I received my follow up call! Very happy about that!

Using Birdeye

Very easy to use!