Unlimited Learning Opportunities
February 03, 2020

Unlimited Learning Opportunities

Edie Ingram | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with BizLibrary

BizLibrary is being used with our hospitality supervisors and potential supervisors in our company. I use it in conjunction with classroom training and it works very well. I never have an issue finding materials that fit our needs and address a skill gap. We utilize it mostly for soft skill training. I love the aspect that our learners have unlimited access which helps us to provide a culture with an emphasis on learning.

Pros

  • It offers current training videos and large variety so I never have to search for material for training.
  • Tracking and user-friendly platform, this enables me to be able to report to my leadership team with accurate and relevant information.

Cons

  • In 5 years I have had 5 different client success reps and feel like I have to start all over each time, I wish there was a way to create some consistency in the transition, but each time I feel like I lose ground because I get a new person with a new focus.
  • I'd like to see the gaming feature of BizLibrary expand.
  • Turnover has improved some.
  • Employee morale has increased.
BizLibrary offers so much more in their learning library in comparison to Glassdoor.
I have never had a bad experience with support, they are quick to attend to your needs, and are knowledgeable and patient.

Do you think BizLibrary delivers good value for the price?

Yes

Are you happy with BizLibrary's feature set?

Yes

Did BizLibrary live up to sales and marketing promises?

Yes

Did implementation of BizLibrary go as expected?

Yes

Would you buy BizLibrary again?

Yes

BizLibrary offers great training for corporate environments and the quality and amount of training available is unmatched. I do, however, wish that they had a few options for work environments that are not corporate offices. We own and run two casinos and it is hard for our managers to relate to professionals in suits sitting behind desks. They are working managers and the environment is different. I think there is a lot of room for creating training for those that don't work in corporate environments. Hospitality, convenience stores, grocery stores, etc.

BizLibrary Feature Ratings

Learning Management
9.6
Course catalog or library
10
Player/Portal
9
Learning content
8
Mobile friendly
9
Progress tracking & certifications
10
Assignments
10
Compliance management
10
Learning administration
10
Learning reporting & analytics
10
Social learning
10

Using BizLibrary

1 - You must be creative, organized, and reliable. You must continually reach out to learners to keep learning top of mind. Your technical skills don't have to be that great because of the wonderful support you have from BizLibrary's techs.
  • Introducing learners to our culture.
  • Addressing skill gaps.
  • When we have issues that are creating problems we have a quick fix by utilizing an assignment in BizLibrary.
  • We use it to incentivize our top learners by connecting their learning to wage increase, bonuses and performance evaluations.
  • I think we continue to use it the way we are currently, it works for us.
I can't find anything else that supports our learning in the way BizLibrary does.

Evaluating BizLibrary and Competitors

  • Price
  • Product Features
  • Product Usability
  • Positive Sales Experience with the Vendor
I don't think we would change a thing.

BizLibrary Implementation

Be creative, make it a fun adventure for your learners. Utilize your partners at BizLIbrary.
  • Implemented in-house
Yes
Change management was minimal
  • Learners forgetting password.
  • Me and the manager utilizing all the tools available.

BizLibrary Training

  • Online training
It was so easy, the tech that worked with me and my client success rep were beyond helpful. If I had questions they responded immediately and were very instrumental in our success.

Configuring BizLibrary

No
Some - we have done small customizations to the interface - It made it ours and we wanted our learners to feel it was created for them.
No - the product does not support adding custom code
It was easy to add our own training videos and create games that pertained to our training topics.

BizLibrary Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Yes - When we first implemented our online learning we had some issues with it not opening on some of our learner's computers our IT worked with BizLibrarys and we eventually got it worked out.
I remember when we had to set up the program during implementation and the techs were amazing. I truly felt the process was a breeze all because the tech walked me through every step. I also love the fact that if I forget something or how to complete a task there are multiple tutorials on BizLibrary that walk me through the process. I have always had excellent tech support from this partner.

Using BizLibrary

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Creating teams.
  • Adding users.
  • Sometimes the reports are tricky but once you figure them out it is a breeze.
Yes - Works very well. I can do anything from my tablet that I can do on my desktop at work.
It is very easy to use and when you don't know how to use something it is not hard to find out how.

BizLibrary Reliability

It truly is easy and reliable, I have never had an issue in this area.

Relationship with BizLibrary

I love the partnership I have with BizLibrary, they are a member of my team and seem vested in my success with our training. The only reason I did not give this a 10 is that I have had five different client success reps in five years so I feel consistency is lost in planning and growing our program because I have to start over with each new representative. The reps I have had have all been intelligent, helpful and creative individuals I just wish it didn't change so often. This role is so key to my success with the program I would suggest making the role appealing by giving a good salary with wonderful perks /benefits so it becomes a coveted position and we wouldn't have to change reps every year.
They are more helpful than any other vendor I have worked with in my 34 years as a professional.
You can opt to include more features or fewer on your platform, and you chose the number of years of the contract and how many users you will have in your program.

Comments

  • Rachel Grzeskowiak | TrustRadius Reviewer
    Rachel Grzeskowiak
    commented 5 years ago
    Edie, thank you for the review! We appreciate your honest feedback about your relationship with the client success team. We will share this information, along with your feedback on the courses available, and gaming feature interest with your client success manager! We love hearing about your experience with our helpful technical support team, and look forward to continue working together. Thank you again for the review! -Rachel from BizLibrary

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