Not user-friendly and mentally exhausting.
September 12, 2022
Not user-friendly and mentally exhausting.
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with Blackbaud eTapestry
Our organization uses eTapestry for donor management, accepting online donations, and collecting membership fees.
Pros
- System updates.
Cons
- Functionality is not intuitive or streamlined.
- Donor-covered fee functionality is not simple to set up. We have found it does not consistently work.
- The reporting abilities are confusing for newcomers as queries do not always match up 100%. A lot of time is wasted trying to sort through options. Unless a specific class is taken ahead of time, trying to find an answer on how to accomplish a query or general task is extremely frustrating.
- The User Enablement Fee is ridiculous. Blackbaud is already charging quite a lot for what we get.
- Online donation processing.
- Membership fee processing.
- Positive: we are able to run memberships through a third party VMS.
- Negative: navigating eTap is time sucking.
Do you think Blackbaud eTapestry delivers good value for the price?
No
Are you happy with Blackbaud eTapestry's feature set?
No
Did Blackbaud eTapestry live up to sales and marketing promises?
No
Did implementation of Blackbaud eTapestry go as expected?
I wasn't involved with the implementation phase
Would you buy Blackbaud eTapestry again?
No
Comments
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