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Helpful but antiquated.
September 15, 2022

Helpful but antiquated.

Tuesday Scott | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with Blackbaud eTapestry

I manage to fundraise, enter donations, produce donor correspondence, and create reports and donor lists for appeals. I use it daily to foster donor relations, increase giving, advise on fundraising strategies, communicate with donors (email and letters), and analyze and predict trends. The library's database includes 5,000 donors. About 500 donate regularly.
  • Displays donor information and gives history in an easy-to-understand and report fashion.
  • Website forms are dependable.
  • Offers many report options.
  • It does not allow for uploading lists of donors to tag their accounts (such as when I pull a list of donors to send them an appeal letter (produced by an outside vendor). There's no way to mark their accounts as having been sent the letter).
  • The Thank You letters for recurring gifts do not have a merge tag that inserts their gift amount.
  • Web forms are very limited.
  • Donor correspondence.
  • Donor profiles and giving history.
  • Donation income reports.
  • The web forms allow us to bring in more gifts from donors (we see a trend toward online giving, even among older donors.)
  • It allows us to thank donors, which increases the likelihood of repeated giving. Our lapsed donor numbers are below the industry average.
  • It allows us to determine which donors to stop reaching out to which saves money.
Salesforce offers more options for reaching donors but is too expensive.

Do you think Blackbaud eTapestry delivers good value for the price?

Yes

Are you happy with Blackbaud eTapestry's feature set?

No

Did Blackbaud eTapestry live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Blackbaud eTapestry go as expected?

I wasn't involved with the implementation phase

Would you buy Blackbaud eTapestry again?

No

It does not offer text correspondence with donors. The designs for emails, letters, and forms are very limited. The report options are plentiful but very complicated. Other donor database vendors have kept up with new technology and ways to reach donors, but eTapestry has not. It seems antiquated and limits our ability to reach younger donors.