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Your data is in good hands as long as you put it in there!
September 19, 2022

Your data is in good hands as long as you put it in there!

Jennifer Finton | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Blackbaud eTapestry

We currently use Blackbaud eTapestry to collect information on people engaged in our programs and mission. The primary use is to record and track donations through our various events and campaigns. Additionally, we use Blackbaud eTapestry to collect donations made through our website which automatically populates the Blackbaud database.
  • It collects A LOT of information from a constituent if available
  • It has the capability to accept imports of data from other collection sources (Race Roster, Constant Contact)
  • There are many types of reports that can be run depending on what is needed
  • The trainings and customer service are thorough and responsive
  • There doesn't seem to be an easy way to segment off old, outdated data and not have it be part of the current records
  • It sometimes seems overwhelming, with all of the choices and functionality. Is there a way to 'turn off certain features or reports that we know we won't ever use or that don't apply to our industry/organization?
  • Ability to receive online donations and that data populate Blackbaud automatically
  • The ability to assign different attributes to a record (ie. Board member, annual campaign giving, volunteer, etc.)
  • Access to multiple users to make changes/inputs
  • I don't have any data at this time to accurately answer this. We need to use it more!
Blackbaud eTapestry is a much more robust program that interfaces well with other programs when importing data. The ability to use it for our online merchant services and have the data collected be automatically recorded is a highlight for us.

Do you think Blackbaud eTapestry delivers good value for the price?

Yes

Are you happy with Blackbaud eTapestry's feature set?

Yes

Did Blackbaud eTapestry live up to sales and marketing promises?

Yes

Did implementation of Blackbaud eTapestry go as expected?

I wasn't involved with the implementation phase

Would you buy Blackbaud eTapestry again?

Yes

Blackbaud eTapestry is well suited to an organization or company that has many types of users or constituents. Having a dedicated person or small team to manage the database is key. As we are finding, it is only as useful as the data put into it. Stale and irregular updates do not give an accurate picture of the organization's database. In my opinion, a small organization may be overwhelmed by Blackbaud eTapestry unless a scalable version can be crafted to suit their needs.

Using Blackbaud eTapestry

4 - Executive Director, Development Director, Accounting Manager and Executive Assistant all use Blackbaud eTapestry.
1 - We have 1 person, currently on sabbatical, that acts as our in-house support. She has the most experience using the program, but has not had significant specific training.
  • Taking donations from our website
  • Collecting annual donation information
  • Creating lists of donors for various campaigns and events
  • We feel like we are just barely getting to know the intricacies of the program, so don't have any unique perspectives yet
  • We need to do regular updates from our other platforms used to generate new constituents
  • We would like to use the program to run our events and peer to peer fundraising
  • We would like to use it to send out our monthly newsletter
While we have much to learn, it offers much of the functionality that we are looking for in a Customer Relationship Management software. It is up to us to use it more regularly and keep the data relevant.