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Review of Blackbaud eTapestry
October 03, 2022

Review of Blackbaud eTapestry

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Blackbaud eTapestry

Our organization collections donations from individuals, corporations, and foundations. I use Blackbaud eTapestry to track how much each person/organization donates each year. This helps us with our fundraising efforts because 1) we see how many new donors we've acquired in a given year; 2) we see how many repeat donors are committed to supporting our organization year after year; and 3) we track any one-time donors and see if there's a means to connect with them and keep them in the loop for organizational news/events. The database also lets us produce donor acknowledgement letters with in-platform templates and layouts.
  • Produces donor acknowledgement letters and allows for many templates to be saved/used.
  • Charts long-time donor histories.
  • Allows a business to have multiple point-of-contacts/addresses.
  • Interface could be more intuitive.
  • Larger font size for default text (for visually impaired.)
  • A dark screen/ night mode for light fluctuations (i.e., instead of white screen, a darker screen).
  • Saves time on making donor acknowledgement letters - uses template and pre-fills with name, address, etc.
  • Allows better relationship with donors because we can more immediately track and respond to contributions.
  • Less paper, more digital records. (More Eco-friendly).
It's usable and very convenient, but not always intuitive. For example, we had difficulties figuring out how to pull a list of donors from a specific 12-month period. There were many settings and options, so it was very trial and error.

Do you think Blackbaud eTapestry delivers good value for the price?

Yes

Are you happy with Blackbaud eTapestry's feature set?

Yes

Did Blackbaud eTapestry live up to sales and marketing promises?

Yes

Did implementation of Blackbaud eTapestry go as expected?

Yes

Would you buy Blackbaud eTapestry again?

Yes

Pros: 1) Easy to make donor acknowledgement letters for old and new accounts. 2) Easy to see previous donations on an account. 3) Easy to add new donations to an account. Cons: 1) Not always intuitive (ex: difficult to pull list of donors from a specific 12-month period); learning curve to fully implement 2) Sometimes eTapestry is slow/takes a while to buffer - not always immediate results.