Item: Blackbaud eTapestry
Rating: 3
Author: Verified User

Overall Satisfaction with Blackbaud eTapestry

Use Cases and Deployment Scope

I use it to track donors and donations to our nonprofit.

Pros and Cons

Pros

basic gift transactions
ACH payments

Cons

online giving forms are dated in look and feel
event management/tracking tools are too basic
queries and reports are not user friendly

Return on Investment

very basic tracking of donors
receipting for gift transactions
it has allowed us to record emails and attachments to funders

Usability

Once you are trained on the data entry side it is fine for basic functionality. The reporting and queries however are time consuming and not intuitive.

we were trying to consolidate eTapestry, our donation and event ticketing platform and our email marketing service. RE NXT would certainly have been an upgrade to eTapestry but did not offer the full functionality we were looking for.

Key Insights

Do you think Blackbaud eTapestry delivers good value for the price?

Are you happy with Blackbaud eTapestry's feature set?

Did Blackbaud eTapestry live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Blackbaud eTapestry go as expected?

I wasn't involved with the implementation phase

Would you buy Blackbaud eTapestry again?

Other Software Used

OneCause, Mailchimp

Likelihood to Recommend

Blackbaud eTapestry was fine for a starter database and is relatively inexpensive. These days even small nonprofits need more modern and user-friendly platforms, whether it's through Blackbaud or another company. Also the customer service is slow to respond and sometimes just plain unhelpful, it has seemed that Blackbaud has been dialing back resources put into eTapestry and perhaps putting them towards their other database solutions.

Comments

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Worked fine as a basic donor database but needs to be updated