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Online Express gets the job done, but could do it better
October 21, 2019

Online Express gets the job done, but could do it better

Lisa Tacker | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Blackbaud Online Express

Two Ten Footwear is using Online Express for donation forms, event registrations, and deliveries of blast emails. It is being used by our development and marketing departments.
  • Donations forms are easy to create and appeal and fund information is pulled directly from our Raiser's Edge database.
  • When creating event registrations, we are able to tie the event-form directly to the event in Raiser's Edge.
  • We are able to load email delivery metrics onto the individual records in Raiser's Edge when sending out blast emails. We can also segment our lists based on queries created in Raiser's Edge.
  • The product would benefit greatly if end users had more control over the design, look, and feel of blast emails.
  • It would be really helpful if we could load non-constituent lists into the database for blast emails.
  • Online Express was included with our RENXT/RE subscription. We don't do a ton of online fundraising so I'm not certain I can answer this question in a helpful way.
We were evaluating Salsa Labs but it was less functional for our purposes than OLX. We are thinking of looking into Luminate.
Support is always super responsive and does their best to help when asked.

Do you think Blackbaud Online Express delivers good value for the price?

Not sure

Are you happy with Blackbaud Online Express's feature set?

Yes

Did Blackbaud Online Express live up to sales and marketing promises?

No

Did implementation of Blackbaud Online Express go as expected?

Yes

Would you buy Blackbaud Online Express again?

No

If you only want to communicate with your current constituents and you are not concerned with rich graphics in your correspondence, Online express will certainly fit your needs. List segmenting is easy and getting information from the forms into Raiser's Edge is a fairly simple task. If you are looking to communicate with people that are not in your database or you are interested in graphic heavy emails, this may not be an ideal product to use.