Good product, but some internal challenges!
July 23, 2022

Good product, but some internal challenges!

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Blackbaud Raiser's Edge NXT

We use NXT to manage supporters of our agency, including producing donor lists, generating tax receipts, and collecting and tracking donor information. This product provides us with a place to keep all of our data in one place and allows us to track information across the whole agency and all of our centers.

Pros

  • Provides a centralized location for all of our supporter data.
  • Makes pulling lists and queries simple.
  • Userface is easy to use.

Cons

  • Managing duplicate records can be difficult, creating an opportunity to delete records after merging.
  • Adding similar features from database view to NXT, like making pulling queries/lists easier.
  • Receipt Manager.
  • Pulling Gift Listings.
  • Individual Records and Relationships.
  • NXT has made it easy for data to be merged from different systems - such as donor is perfect.
Having the reporting tools provides us with essential insights and provides a centralized location for us to view our data. This data allows us to produce more accurate reports for internal and external sources.
I took many of these training when I first started and at the height of the pandemic. I felt they were informative, but I was often distracted or felt that some of the content was not relevant because I did not know the processes of my specific organization at the time. I felt I learned more via personal practice rather than through training.

Do you think Blackbaud Raiser's Edge NXT delivers good value for the price?

Not sure

Are you happy with Blackbaud Raiser's Edge NXT's feature set?

Yes

Did Blackbaud Raiser's Edge NXT live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Blackbaud Raiser's Edge NXT go as expected?

I wasn't involved with the implementation phase

Would you buy Blackbaud Raiser's Edge NXT again?

No

With the implementation of the receipt manager, NXT has been great in providing an easy way to see which gifts need receipts and how to track that information. That has simplified the process significantly.

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