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A review of Raiser's Edge NXT.
December 24, 2022

A review of Raiser's Edge NXT.

Genesis Clark | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Events

Overall Satisfaction with Blackbaud Raiser's Edge NXT

I use Blackbaud Raiser's Edge NXT every day as a donor management system. This product has helped communication within our organization by allowing team members to see how the constituent has been interacted with by others on the team. We also communicate through Raiser's Edge NXT by assigning actions to each other so no detail, no matter how great or small, is missed. It also allows us to see the donor's giving history and flags us when the donor is about to lapse, has higher given potential, or even has an upcoming birthday!
  • Donor Management.
  • Wide variety of reports.
  • Assisting with data health.
  • More filters for list.
  • More reports available.
  • Customizable Flags.
  • List
  • Events
  • Donation Form Designer.
  • Marketing Emails.
  • Moveable Tabs in a record.
  • increase in online donations.
  • increase in event attendees.
  • Increase in number of recurring donors.
  • increased donor engagement.
It is very easy to use analytics. I love how when you are looking at a specific constituent, you can see if they have higher giving potential or if they are about to lapse. I also enjoy looking at the benchmarking tab, where we can see how we compare to other organizations our size. The retention report also shows how we are able to reengage donors and shows us where to focus our efforts.
  • Online Training
The training was very in-depth and helpful. I enjoy the instructor lead courses where we are able to ask questions and get better explanations when needed. I have enjoyed using Blackbaud University to learn as much as I can about the products I am using and better our organization as a whole because of the endless amount of training that are available.
I think Raiser's Edge NXT, in comparison to Blackbaud eTapestry, is more robust. We selected NXT because while eTapestry is great for donor management, NXT takes it to the next level by allowing more engagement with donors. NXT has more available, so you do not have to outsource work and can simply do most things within the system.

Do you think Blackbaud Raiser's Edge NXT delivers good value for the price?

Yes

Are you happy with Blackbaud Raiser's Edge NXT's feature set?

Yes

Did Blackbaud Raiser's Edge NXT live up to sales and marketing promises?

Yes

Did implementation of Blackbaud Raiser's Edge NXT go as expected?

Yes

Would you buy Blackbaud Raiser's Edge NXT again?

Yes

I am very satisfied with using Blackbaud Raiser's Edge NXT in scenarios for creating lists, managing data, entering data, pulling some specified reports, looking at overall data, and benchmarking. It is a very robust system that allows for a very user-friendly experience. A specific time when Raiser's Edge NXT was very helpful would be after our large annual event. We had partial constituents that were created as guests in the events module. It was so simple to convert the partial records to constituent records and enter gifts instead of entering new information for each new donor. One time that it was not well suited to use Raiser's Edge NXT was when we had employees trying to use the system not as how it was designed. However, when used correctly, Raiser's Edge is a pleasant experience for the user to keep track of any type of constituent.