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Not like it used to be
December 24, 2022

Not like it used to be

Anonymous | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User

Modules Used

  • Prospect Insights

Overall Satisfaction with Blackbaud Raiser's Edge NXT

We implemented Raiser's Edge NXT 3 years ago to manage all of our donor information and processes. I chose NXT because of its robust functionality that I had used at other organizations. I helped train three people on NXT, and we used it for three years until our contract was up this month, and we decided to move away from it.
  • Lots of opportunity for customization.
  • Can track anything and everything.
  • Robust reporting.
  • Ease of webview use for frontline fundraisers.
  • Took away ability to create letters from batch.
  • Charges extra random fees in middle of contract.
  • Very poor customer service.
  • Lots of downtime.
  • Customization
  • Ease of use for webview
  • Depth of tracking
  • RE NXT is so expensive and we can get the same results using other software.
It is nice to use the built in analytics features. However, it is so expensive to add analytics on top the astronomical pricing already.
  • Online Training
I like online training, but spending more than $2,000 each year just for training is ridiculous.
RE NXT is robust. However, we have since stopped using it due to changing functionality and astronomical pricing.

Do you think Blackbaud Raiser's Edge NXT delivers good value for the price?

No

Are you happy with Blackbaud Raiser's Edge NXT's feature set?

No

Did Blackbaud Raiser's Edge NXT live up to sales and marketing promises?

No

Did implementation of Blackbaud Raiser's Edge NXT go as expected?

Yes

Would you buy Blackbaud Raiser's Edge NXT again?

No

Honestly, with the changes in the last few years, it's hard to think of any reason to recommend Raiser's Edge NXT anymore. It used to be the gold standard and a product I loved. However, with the loss of key functionality such as letters, the horrible customer service, and the frequent outages, it's hard to recommend them at all. There are many other products out there that are robust and function well with great customer service.