Great Product and Service
September 18, 2019

Great Product and Service

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with BlackLine

Blackline is being used by our company for account reconciliations, task manager, and compliance across the entire organization. The account reconciliation process has been greatly streamlined, as have the monthly quarterly and annual close process as a result of the task manager implementation. We now have one place for all tasks for both employees, internal, and external auditors to go. Same goes for compliance.
  • Highly configurable in setting up tasks, account reconciliations
  • User friendly/ease of use
  • Reporting is easy and custom or ad-hoc reporting works very well and easy to use
  • Administration of groups is cumbersome - I find myself needing to change user roles often
  • Would be great to have multiple instances of Blackline at one time - and possibly different user roles simultaneously
  • Streamlined processes
  • Allows more time to analyze true problems
  • Easier SOX and other compliance
We spoke with one other company - I cannot remember the name. The other company's capabilities did not compare to what Blackline could do, and we were not overly impressed with some of the reconciliation information provided.
I have not had to use support directly outside of Blackline U and the community (which is very effective!). I have been told by our main administrator who directed the implementation that he is extremely pleased with the support provided - especially as compared to other companies we have support contracts with.

Do you think BlackLine delivers good value for the price?


Are you happy with BlackLine's feature set?


Did BlackLine live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of BlackLine go as expected?


Would you buy BlackLine again?


Blackline is a great addition to our company's close process and control testing, performance, and monitoring. It has helped us tremendously in streamlining multiple areas both in and outside of accounting. We use it for reconciliations, task management, and compliance. We did attempt to implement variance analysis and were unable to do so. I was not involved in that piece so I cannot speak to it.