Item: BlackLine
Rating: 8
Author: Verified User

Overall Satisfaction with BlackLine

Use Cases and Deployment Scope

I help our clients implement and use BlackLine solutions. We believe that BlackLine addresses key client challenges and enables them in smoother operations. The capabilities in BlackLine enable the end user to automate reconciliations and ensure low miss rate in achieving complete reconciliations and provides commentaries section to capture the history of records that improves transparency and effectiveness.

Pros and Cons

Pros

Automated reconiliations
Capturing history of the records
Ensuring low touch human interventions
Different views/cuts of data for different roles

Cons

GenAI capabilities to summarise case history scanning through various data sources
Suggestive inputs on potential matches beyond defined thresholds
Provide trend analysis of accounts where balance mismatches happened in the past

Return on Investment

Productivity rose by a minimum of 15%
Real-time visibility into the status of financial close processes
The automation capabilities of BlackLine have significantly reduced the workload for accounting teams, helping them focus on more value add tasks

Support Rating

During our implementations we work closely with the Blackline service team to ensure the roles are mapped and adequate accesses are granted. Also, for training purpose we ensure that the latest material is being shared with our clients , this helps in customising those modules for our clients as well. From a service standpoint, they have been responsive and abiding to the SLA for resolving issues.

Partnership

As a global partner of BlackLine, we have implemented BlackLine suite of solutions across sectors / industries. BlackLine's partnership has had a great impact on our clients in their finance functions. The implementation of BlackLine has enabled automated balance sheet reconciliations and variance analysis for thousands of accounts, allowing clients Finance team to operate seamlessly even when the old reconciliation tool was decommissioned.

Alternatives Considered

Cadency by Trintech, Redwood Finance Automation and Planful

BlackLine's comprehensive platform, user-friendly interface which is key for strong adoption, strong customer support, and high standards for data privacy and security that are of paramount importance when it comes to financial data; make it a better choice compared to the rest. Also, BlackLine offers superior integration with standard applications like SAP, Excel, and email. This integration capability is a significant advantage for businesses looking for seamless operations across different platforms.

Key Insights

Do you think BlackLine delivers good value for the price?

Yes

Are you happy with BlackLine's feature set?

Yes

Did BlackLine live up to sales and marketing promises?

Yes

Did implementation of BlackLine go as expected?

Yes

Would you buy BlackLine again?

Yes

Other Software Used

Cadency by Trintech, Redwood Finance Automation, Planful

Likelihood to Recommend

Blackline implementation and training are pretty straightforward. BlackLine's Transaction Matching feature is particularly effective for organizations dealing with large volumes of financial transactions. It automates the matching process, reducing manual effort and minimizing errors. This is beneficial for industries like banking, insurance, retail, healthcare, and manufacturing, where tasks such as bank statement reconciliations, intercompany matching, and invoice/purchase order reconciliations are common. By automating reconciliations, BlackLine improves transparency and accountability, providing a comprehensive audit trail and supporting regulatory compliance. BlackLine allows finance teams to focus on higher value-added tasks by reducing the time and effort required for reconciliations.

BlackLine Feature Ratings

Comments

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Blackline delivers what it promises