Experience with Bloomreach Commerce Cloud.
February 13, 2024
Experience with Bloomreach Commerce Cloud.
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Bloomreach Commerce Experience Cloud
We primarily use Bloomreach for mailing, web layers, metrics, and funnels. As a webhosting company, targeting clients and offering services is more challenging. We can't just provide discounts like companies selling clothing; we must do it in a way that people understand why they need a server or domain. Through mailing, we aim to alert clients to technical changes, cross-sell or remind them about abandoned carts. Funnels are mainly used to track trends, as we operate in multiple countries and need to identify any issues. We have created segments of people and are working on RFM. We want to focus on recommendations and a catalog, which we currently do not have. Bloomreach offers a lot, and leveraging everything is difficult, mainly due to technical and time constraints.
- Scenarios
- Metrics
- Aggregates
- Possibility to use your own code.
- Templates in Tag manager run on jQuery - why in these days?
- In funnels there is no "or" option for conditions, only "and"
- More USABLE dashboards will be always welcome.
- Since we work in the IT sector - web hosting is completely different from selling clothes. So far, the return is very small, and there is very little money from selling e-mailings. We are gradually working on it.
This is an area we want to focus on a lot more this year. We are not yet in a position to evaluate these benefits or to say what the impact will be. We need to incorporate automation and we will be able to evaluate how this is integrated in Bloomreach. For many years, the full potential of this tool has not been used in our company, and last year and this coming year, we want to change that.
Do you think Bloomreach Commerce Experience Cloud delivers good value for the price?
Yes
Are you happy with Bloomreach Commerce Experience Cloud's feature set?
Yes
Did Bloomreach Commerce Experience Cloud live up to sales and marketing promises?
Yes
Did implementation of Bloomreach Commerce Experience Cloud go as expected?
No
Would you buy Bloomreach Commerce Experience Cloud again?
Yes