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Bloomreach for the win!
Updated February 20, 2024

Bloomreach for the win!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Bloomreach Commerce Experience Cloud

Bloomreach has it all CDP, Automation and ESP. Very intuitive and easy to use. The support team is very helpful and running scenarios is easy. Data is organised nicely due to hard identifiers and soft identifiers. The ability to create HTML blocks and reuse them across all campaigns (header/footer) is a great time saver.
  • Behaviour Tracking
  • Marketing Automation
  • Data Consolidation
  • Integration with other platforms
  • Referral tables
  • Dynamic content
  • Open rates 10% lift
  • Time to market has sped up
The team was always there to support me. Another great tool is the always-on-chat support in the platform with very helpful support team on the other end. If you have a complex problem there is always someone there who knows the solution or can offer ways around it. Great support, some of the best!
Fast and efficient
Seamless, after a bit of planning and integration this works really well and I can see the value, although the project is not just there yet this will be really valuable when it gets there
Bloomreach does it all, basically like taking all the best bits from the different platforms and adding them to one.

Do you think Bloomreach Commerce Experience Cloud delivers good value for the price?

Not sure

Are you happy with Bloomreach Commerce Experience Cloud's feature set?

Yes

Did Bloomreach Commerce Experience Cloud live up to sales and marketing promises?

Yes

Did implementation of Bloomreach Commerce Experience Cloud go as expected?

Yes

Would you buy Bloomreach Commerce Experience Cloud again?

Yes

It is very well suited to companies that are e-commerce based. I also think if the user already has a CRM the fit is almost perfect as the data syncs are easy and the combination of on site behaviour tracking with first party data is golden! I would recommend this to anyone looking for the whole package!

Bloomreach Commerce Experience Cloud Feature Ratings

Using Bloomreach Commerce Experience Cloud

Marketing Managers, CRM Directors, Ecommerce Managers
5 - Marketing level, strategy, and very technical
  • Abandoned Cart Program
  • Transactional Emails
  • Churn reduction
  • Winback
  • Transactional Communications
  • Lead Aquisition
  • On site personalisation
It is a great platform with great value

Evaluating Bloomreach Commerce Experience Cloud and Competitors

  • Scalability
  • Ease of Use
I would maybe take into consideration the amount of work for implementation

Bloomreach Commerce Experience Cloud Implementation

Bloomreach Commerce Experience Cloud Training

  • Online Training
  • In-Person Training
  • No Training
The team was really helpful in explaining
very informative and patient
Yes the documentation was easy to follow

Configuring Bloomreach Commerce Experience Cloud

highly configurable
Set up a blueprint document and have it all signed off prior to implementation commencement
No - we have not done any customization to the interface
No - we have not done any custom code
None

Bloomreach Commerce Experience Cloud Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Yes, for additional support
Over chat, I had a data question and the support agent answered and tested her answer not only solving for my problem but also showing me how to replicate the sollution.

Using Bloomreach Commerce Experience Cloud

It is easy if you know how and know the possibilities
ProsCons
Like to use
Relatively simple
Easy to use
Convenient
None
  • Catalog import
  • Customer Management
  • Email integration
Yes, but I don't use it

Bloomreach Commerce Experience Cloud Reliability

The ability to scale projects up with your regions and additionally add languages gives great flexibility and scalability for Bloomreach to grow as your business grows
I have never experienced any outage or offline state, always available
In my experience the platform does not "go slow" when compared to other platforms it is actually really fast

Integrating Bloomreach Commerce Experience Cloud

Easy integration if you know how, it is all available in documentation
  • Mailgun
  • E-commerce API
  • File import/export
  • API (e.g. SOAP or REST)
Create a data mapping document and have that signed off and ready to work from before integration

Relationship with Bloomreach

Very informative and solution driven
Easy
N/A
Take your time to do the homework on the platform and go through some of the training

Upgrading Bloomreach Commerce Experience Cloud