"Don't tell me the sky is the limit, there are 'footprints' on the moon!"
June 17, 2014
"Don't tell me the sky is the limit, there are 'footprints' on the moon!"
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with BMC FootPrints
We use FootPrints to handle our tickets, projects and change management across campus mainly for IT purposes.
- I think FootPrints is a good tool, it is easy to use and intuitive.
- It has a lot of functionality, like you can create agents and groups. Its easy to take out users in and out from groups which takes care vacations, etc. It gets synced with Outlook calendar and can show your availability as agent.
- Adding features so that the agents can have more access without having to be the workspace administrator would be great!
- It has provided better customer service and transparency for trouble tickets, etc.
I was not the one who selected Footprints.