BMC Helix ITSM Review
October 16, 2024
BMC Helix ITSM Review
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with BMC Helix ITSM
We are currently using BMC Helix ITSM to support our 12,000 users across 75 sites globally. We are using the Incident, Change Management, Knowledge, Problem Management consoles. We use PBIs for recurring and high impact incidents.
Pros
- Incident Management
- Change Management
- Smart Reporting ease of use
Cons
- Knowledge management - searching for articles
- Support are usually great but sometimes they just provide links which are often unrelated.
- Searching in Smart IT - unable to sort
- Positive - reporting
- Negative - having to change from Smart IT to BMC Helix ITSM Dashboards
Licencing structure
Do you think BMC Helix ITSM delivers good value for the price?
Yes
Are you happy with BMC Helix ITSM's feature set?
Yes
Did BMC Helix ITSM live up to sales and marketing promises?
Yes
Did implementation of BMC Helix ITSM go as expected?
Yes
Would you buy BMC Helix ITSM again?
Yes
Comments
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