BMC Helix ITSM for DWP Change management
October 15, 2024

BMC Helix ITSM for DWP Change management

Ghanima Alharoun | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with BMC Helix ITSM

I use BMC Helix ITSM for DWP Change management

Pros

  • Save time
  • Reporting data
  • KPI's

Cons

  • Having mobile Application
  • There has been no impact on my business
Its friendly use
  • BMC Helix ITSM
BMC Helix ITSM is the only system I used that has all the features my organization needs.

Do you think BMC Helix ITSM delivers good value for the price?

Yes

Are you happy with BMC Helix ITSM's feature set?

Yes

Did BMC Helix ITSM live up to sales and marketing promises?

Yes

Did implementation of BMC Helix ITSM go as expected?

Yes

Would you buy BMC Helix ITSM again?

Yes

BMC Helix ITSM Helps to get data stored such as reporting

BMC Helix ITSM Feature Ratings

Incident and problem management
9.3
Organize and prioritize service tickets
10
Expert directory
10
Service restoration
10
Self-service tools
10
Subscription-based notifications
10
ITSM collaboration and documentation
10
ITSM reports and dashboards
5
ITSM asset management
10.0
Configuration mangement
10
Asset management dashboard
10
Policy and contract enforcement
10
Change management
10.0
Change requests repository
10
Change calendar
10
Service-level management
10

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