BMC Helix ITSM is great for documenting things
October 15, 2024

BMC Helix ITSM is great for documenting things

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with BMC Helix ITSM

BMC Helix ITSM Is our ticketing tool and I use it to document IT related issues

Pros

  • Search old incidents
  • Availability of service
  • Granulatity
  • Development

Cons

  • My it page.
  • Customization at a glance
  • Cost
  • Granulatity
  • Historic data
Great for documentimg things. Report has opportunities as it changes a lot

Do you think BMC Helix ITSM delivers good value for the price?

Yes

Are you happy with BMC Helix ITSM's feature set?

Yes

Did BMC Helix ITSM live up to sales and marketing promises?

No

Did implementation of BMC Helix ITSM go as expected?

Yes

Would you buy BMC Helix ITSM again?

Yes

BMC Helix ITSM is great, but customization can be very painful

BMC Helix ITSM Feature Ratings

Incident and problem management
7.4
Organize and prioritize service tickets
9
Expert directory
7
Service restoration
10
Self-service tools
6
Subscription-based notifications
5
ITSM collaboration and documentation
8
ITSM reports and dashboards
7
ITSM asset management
7.3
Configuration mangement
7
Asset management dashboard
7
Policy and contract enforcement
8
Change management
8.3
Change requests repository
8
Change calendar
8
Service-level management
9

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