BMC Helix ITSM is cutting edge technology
October 15, 2025

BMC Helix ITSM is cutting edge technology

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with BMC Helix ITSM

We need to produce the SLA KPI reports and data presentation for our customers. This can help us better. We also use Helix schedule management tools.

Pros

  • Reporting
  • Dashboard
  • Presentation

Cons

  • How to present data.
  • Use test cases.
  • It has productivity gains
Our experience is good
  • BMC Helix ITSM
We use it for most of the customers we support

Do you think BMC Helix ITSM delivers good value for the price?

Yes

Are you happy with BMC Helix ITSM's feature set?

Yes

Did BMC Helix ITSM live up to sales and marketing promises?

Yes

Did implementation of BMC Helix ITSM go as expected?

Yes

Would you buy BMC Helix ITSM again?

Yes

BMC Helix Configuration Management Database (CMDB)
BMC Helix helps in many ways to generate reports. Limitations in configuration on SLA.

BMC Helix ITSM Feature Ratings

Incident and problem management
10.0
Organize and prioritize service tickets
10
Expert directory
10
Service restoration
Not Rated
Self-service tools
Not Rated
Subscription-based notifications
Not Rated
ITSM collaboration and documentation
Not Rated
ITSM reports and dashboards
Not Rated
ITSM asset management
10.0
Configuration mangement
10
Asset management dashboard
10
Policy and contract enforcement
10
Change management
10.0
Change requests repository
10
Change calendar
10
Service-level management
10

Using BMC Helix ITSM

SERVICE MANAGEMENT OR SIAM
ITSM FUNDAMENTAL
  • Weekly dashboard
  • STEERING COMMITTEE REVIEW DATA POINTS PRELRATIONS
  • Try to enhance the existing capabilities within product
  • Exploring the options
Best product and has good experience for support as well as customers

Comments

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