BMC ITSM Review
April 04, 2017
BMC ITSM Review
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with BMC Remedy IT Service Management Suite
We use BMC Remedy IT Service Management to bridge the gap between our customers/internal users and the different services that we offer, be it to get something fixed or request something new and have full control and visibility of what is getting rolled out. BMC Remedy IT Service Management has given us a lot of room to customize to the businesses needs and allowed us to do things no other application would let us do.
- .Very customizable
- Based on ITIL so correct processes are there OOTB.
- Easy enough to implement with very little effort.
- Support can be a little slow at times.
- Some errors are very vague.
- Still very clunky look and feel but this is slowly being rectified with SmartIT.
- I don't have visibility of our ROI but it does have a big positive impact to our business and service delivery.
We used to use Heat, we replaced it with BMC Remedy and have never found anything that comes up to the standards of BMC Remedy.