TrustRadius
BMC Asset Management: Works well if you already have Remedy configured
https://www.trustradius.com/it-service-management-itsmBMC Helix ITSM (Remedy)Unspecified7.7147101
Jared Fields profile photo
April 04, 2017

BMC Asset Management: Works well if you already have Remedy configured

Score 7 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with BMC Remedy Asset Management

We currently use Asset Management to track user / client hardware, certificates, and contracts.
  • Owner / other relationship values for hardware
  • Great integration into the CMDB, Discovery, and other CI tools
  • Audit log for hardware and configuration changes
  • Poor interface, takes multiple clicks to manage simple things, looks like it was designed in late 90s
  • CMDB takes years to learn / master, not a great amount of training available online (poor documentation on vendor site)
  • Once the module is completely integrated and running full-asset lifecycle, we hope to see a better ROI than what we are at now.
  • On the plus side: module did not cost extra to stand up out of the ROD 9 suite.
  • Asset module provides easier insight and view into the CMDB and Discovery CIs.
Great for users who already own CMDB, Discovery and other Remedy modules. Integrates well with these other software pieces. I would not suggest using this module if you don't already own the other modules.