Overall Satisfaction with Bomgar Remote Support Software
Currently being used internally only for all of our enterprise support teams as well as multiple 2nd and 3rd level teams.
- Ease of use for both the rep using it, as well as our end users who need a simplified method of getting support.
- Very secure and easy on system and network resources
- Features, features, features! all at your fingertips. Everything from the current pc states, event logs, and single-click launching to customized scripts and file transfers. Without a doubt, the most easy to use and feature rich solution out there.
- The absolute BEST support i have ever experienced. True support after the sale. very quick, efficient, friendly, and competent!
- Better reporting for some of the better features, such as reporting of their canned scripts.
- Better administration of the support teams. The ability to limit the hours when an end user can actually enter into a support team's queue.
- The ability to share sessions seamlessly has increased both rep satisfaction and client satisfaction along with decreasing user down time.
We have used dameware, pc duo, sms, sccm remote connect, pc anywhere, and evaluated log me in and several others. Bomgar utilizes resources better than almost all, is more secure since everything is housed internally, and has the best features. The security was the biggest concern for us that Bomgar addressed.