bomgar in to resolve issues, it's a verb
Updated July 08, 2015

bomgar in to resolve issues, it's a verb

Bryan A Kirschner | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Enterprise Licensing

Overall Satisfaction with Bomgar Remote Support Software

Currently being used internally only for all of our enterprise support teams as well as multiple 2nd and 3rd level teams.
  • Ease of use for both the rep using it, as well as our end users who need a simplified method of getting support.
  • Very secure and easy on system and network resources
  • Features, features, features! all at your fingertips. Everything from the current pc states, event logs, and single-click launching to customized scripts and file transfers. Without a doubt, the most easy to use and feature rich solution out there.
  • The absolute BEST support i have ever experienced. True support after the sale. very quick, efficient, friendly, and competent!
  • Better reporting for some of the better features, such as reporting of their canned scripts.
  • Better administration of the support teams. The ability to limit the hours when an end user can actually enter into a support team's queue.
  • The ability to share sessions seamlessly has increased both rep satisfaction and client satisfaction along with decreasing user down time.
We have used dameware, pc duo, sms, sccm remote connect, pc anywhere, and evaluated log me in and several others. Bomgar utilizes resources better than almost all, is more secure since everything is housed internally, and has the best features. The security was the biggest concern for us that Bomgar addressed.
We have used numerous remote assistance tools, this is by far the best solution out there.

Using Bomgar Remote Support Software

  • Low long term cost of ownership.
  • Security.
  • Support.
  • Features, etc.

Bomgar Remote Support Software Implementation

set-up and configuration was easy. training was great with the intuitive interface, then slowly roll out features so as not to over-whelm everyone.

Bomgar Remote Support Software Support

for the last year, it has become harder and harder to reach support on the phone. once i get someone, though, they are top-notch!