BOMGAR, didn't know you needed it, can't live without it.
Mark Dobie | TrustRadius Reviewer
Updated February 04, 2015

BOMGAR, didn't know you needed it, can't live without it.

Score 10 out of 10
Vetted Review
Verified User
Review Source

Software Version

Enterprise Licensing

Overall Satisfaction with Bomgar

We started out using our BOMGAR for just our area. Because of how fantastic it is, we are now using it across multiple areas of our campus. The main issue for us is that we are spread out over a large number of acres, we have MANY buildings and we just took away administrator rights from every user. Having the ability to do interactive remote desktop in an easy and secure way was solved by buying our BOMGAR.
  • It does interactive remote desktop and it does an amazing job of it.
  • It also allows us to use chat with the users we support. Some of them are more comfortable with that than using email, phone or stopping by our help desk.
  • I would really like to see BOMGAR add the ability for more custom branding by our organization. I realize their blazing ORANGE is their brand, but we'd like to modify the portal our users visit with our own branding.
  • Serious Employee Efficiency, most of our issues can now be solved without leaving our office.
  • We always have someone logged in so users can chat with the help desk. We had a custom chat setup before that wasn't nearly as polished as what BOMGAR offers.
Nothing compares to BOMGAR, seriously, NOTHING. We tried many of the other products but nothing has that BOMGAR ease of use and features.
The only question you need to ask is if you want to run your help desk the right way. If you do, then buy BOMGAR. It is really the only way to do a help desk right.

Using Bomgar

Updates are timely and the support we receive from BOMGAR is top notch. The product works perfectly every time, we've never had an issue with it. Simple, easy to use, highly effective, I can't recommend it enough.