Updated February 04, 2015


Robert Kay | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Enterprise Licensing

Overall Satisfaction with Bomgar

Bomgar is the primary support application for remote access at our organization. While the IS department are the primary users, we have setup accounts for other departments to use for remote training and support of enterprise applications. The ability to provide support across platforms, across networks, and support varied access levels has been a key driver of the application's internal popularity and effectiveness.
  • Persistent sessions (remains active through a reboot)
  • Good performance over low bandwidth lines. We use the application on computers in Brazil and Asia with better than expected performance.
  • Permissions management. Users can provide credentials for work on other machines if they are not admins.
  • Mobile remote control, especially iOS
  • Integration in other applications, ie, ticket tracking apps
  • Reporting and metrics
  • Better Customer Service
  • Increased Employee Efficency
  • Higher Security
LANDesk remote support (not as clean), Dameware (no persistent connection, requires VPN to work).
We have yet to find a one to one remote access need where Bomgar was not appropriate.

Using Bomgar

Our support process requires features that Bomgar provides, we would have to add headcount for if they were taken away.