Overall Satisfaction with Bomgar Remote Support Software
We use Bomgar to provide technical support to our users worldwide. It gives us the ability to connect securely to our staff and provide remote assistance. We have also used jump points to help us connect directly to computers for remote upgrades and updates.
- Simple client install
- Bomgar is always up to date with the latest technology trends
- Multi device support (ie: Mac, pc, IOS, android)
- I am extremely happy with Bomgar and cannot think of any weakness currently
- Better customer service
- Faster remote connection
- Increase IT department efficiency
We liked what Bomgar was doing not only in the IT world but also for the community. Also none of the other remote solutions provided the ease of use and connectivity that we needed. Bomgar is by far the best remote help desk software that we have used and will continue using for the long term.
Using Bomgar Remote Support Software
5 - Remote training and IT support of all our staff. 90% of our staff travel and this product helps us stay connected to troubleshoot computer problems, transfer files and do screen sharing for presentations and collaboration. It is the best product we have used in the last 16 years I have been with the company.