Bomgar - The best there is!
May 23, 2016

Bomgar - The best there is!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Enterprise Licensing

Overall Satisfaction with Bomgar Remote Support Software

Bomgar is used on a daily basis by the whole IT team to troubleshoot issues remotely, even if the client is outside the network. We use it mainly for remote support, screen sharing and presentations. It's also used to give access to external firms on some shop machines. Since we can monitor and record sessions, if anything gets messed up we can check what was done wrong.
  • Remote support on your local network AND outside of your local network. It also uninstalls itself afterwards.
  • Jump in a client's machine (while in the same network) using computer name or IP address.
  • Supports Android users by remoting in phones/tablets.
  • Apple support. For now, Apple does not allow remote control, and its limitations to see only screenshots INSIDE the application are not easy to explain to users.
  • While using Bomgar, we save a great load of time connecting to users either from a website or email. Nothing is complicated, nothing to install and everything deletes itself afterwards.
Bomgar is an appliance installed on your network. No web based remote support, it's completely local. Much better response time and you can manage it all!
Well suited for any kind of business! Give it a shot!

BeyondTrust Remote Support Feature Ratings

File transfer
Instant message
Access to sleeping/powered-off computers
Session record
Not Rated